Privacy Policy

We believe in complete transparency about how we collect, use, and protect your information when you work with Brivex Track for mobile app performance optimization.

Last Updated: March 15, 2025

Who We Are

Brivex Track operates from Egypt, specializing in mobile app performance optimization for businesses across the Middle East and beyond. This privacy policy explains our data practices in plain language — because you deserve to know exactly what happens with your information.

We're committed to following Egypt's data protection regulations and international best practices. Our approach focuses on collecting only what we need and protecting everything we handle.

Information We Collect

Information Type What We Collect Why We Need It
Contact Information Name, email, phone, company details To communicate about your project and provide support
App Performance Data Load times, crash reports, user behavior analytics To analyze and optimize your app's performance
Technical Information Device specs, OS versions, network conditions To understand performance across different environments
Usage Analytics Website interactions, service usage patterns To improve our services and user experience

How We Use Your Information

  • Provide mobile app performance optimization services tailored to your specific needs
  • Generate detailed performance reports and recommendations for your development team
  • Communicate project updates, findings, and technical support
  • Improve our optimization techniques based on aggregated performance data
  • Comply with legal requirements and maintain accurate business records
  • Send relevant updates about new features or services that might benefit your projects

Data Sharing Policy

We never sell your data to third parties. Period. We only share information with trusted service providers who help us deliver our services — and only the minimum necessary for them to do their job. These providers are bound by strict confidentiality agreements.

Your Rights and Control

Access Your Data

Request a complete copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.

Update or Correct

Tell us if any information is incorrect or outdated. We'll fix it promptly and notify any third parties if necessary.

Delete Your Data

Request deletion of your personal information, subject to legal requirements and ongoing service obligations.

Limit Processing

Ask us to stop processing your data for specific purposes while maintaining your account and essential services.

Data Security Measures

We take security seriously because your app performance data is valuable business intelligence. Here's how we protect it:

  • End-to-end encryption for all data transmission using industry-standard TLS protocols
  • Secure cloud storage with regular automated backups and disaster recovery procedures
  • Multi-factor authentication required for all team member access to client data
  • Regular security audits and vulnerability assessments conducted by third-party specialists
  • Employee training on data handling best practices and confidentiality requirements
  • Incident response procedures to quickly address any potential security issues

Data Retention and Deletion

We keep your information only as long as necessary to provide services and comply with legal requirements. Here's our approach:

Active project data is retained for the duration of our service relationship plus two years for support purposes. Performance analytics may be kept longer in anonymized form to improve our optimization techniques.

When you request deletion or terminate services, we remove personal identifiers within 90 days. Some technical logs may be retained for security monitoring as required by Egypt regulations.

International Data Transfers

While Brivex Track operates from Egypt, we sometimes use international cloud services for optimal app performance monitoring. When data crosses borders, we ensure:

  • All transfers comply with Egypt data protection requirements and international standards
  • Service providers maintain equivalent security and privacy protections
  • Data processing agreements include specific privacy safeguards and audit rights
  • You're notified of any significant changes to data processing locations

Cookies and Website Analytics

Our website uses essential cookies for functionality and analytics cookies to understand how visitors interact with our content. You can control cookie preferences through your browser settings.

We use Google Analytics with IP anonymization enabled and have configured it to respect user privacy preferences. This helps us improve our website and understand which resources are most valuable to potential clients.

Changes to This Policy

We'll update this privacy policy as our services evolve or regulations change. Significant changes will be communicated via email and prominently displayed on our website at least 30 days before taking effect.

Minor clarifications or administrative updates may be made without prior notice, but we'll always maintain the current version date at the top of this policy.

Questions or Concerns?

We're genuinely committed to protecting your privacy and want you to feel confident about working with us. If you have questions about this policy or want to exercise your data rights, reach out:

Email: contact@brivextrack.digital
Phone: +20 22 485 0868
Address: شارع المحكمه، خلف Al Mawkef، التمليك, El Beheira Governorate 22621, Egypt

We typically respond to privacy inquiries within 48 hours and will work with you to resolve any concerns promptly and transparently.